We are committed to the professional development of our team. New employees undergo a comprehensive induction program aligned with National Training Organisation standards within their first 12 weeks of employment. Our goal is for all our carers to achieve NVQ Level 2 certification. Additionally, our senior team is undertaking qualifications in Leadership and Management for Residential Childcare at Levels 3 and 5, enhancing their skills and knowledge in providing high-quality care and leadership.

Description of Our Services and Facilities

We provide a range of services tailored to meet the diverse needs of our Service Users, including:

• Home Care Service
• Supported Living for Adults and Children
• Specialist Learning Disabilities Provider

Our regulated activities include personal care for various conditions such as learning disabilities, mental health conditions, physical disabilities, and more.

Commitment to Privacy and Dignity

At Care Angels Batley Ltd, we are dedicated to respecting your privacy and dignity at all times. Key principles include:

• Right to Privacy: Ensuring Service Users have privacy and freedom from public attention.
• Consent for Entry: Staff will only enter a Service User’s property with express consent.
• Confidential Communications: Respecting the right to private communication.
• Secure Records: Ensuring records are used and stored securely.
• Training in Dignity: Comprehensive training for staff on maintaining dignity.

Making a Complaint and Giving Compliments

We value feedback as a crucial indicator of our service quality. Our commitment includes:

• Serious Consideration: All complaints are taken seriously.
• Fair and Impartial Action: Handling complaints with fairness.
• Timely Response: Responding within 24 hours and providing a final reply within 28 days.
• Remedial Action: Taking corrective action if a complaint is upheld.
• Third Party Involvement: Allowing an impartial third party to be involved in the complaint procedure.